ISO/IEC 20000-1
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ISO/IEC 20000-1
ISO/IEC 20000 is the first international standard for information technology service management (ITSM, IT Service Management). This standard is based on and intended to replace British Standards BS 15000. This standard was first published in December 2005 and like its predecessor, BS 15000, was originally developed to describe the best practice guidelines contained within the ITIL (Information Technology Infrastructure Library) framework although this standard also supports other ITSM frameworks and approaches.
Benefit
- Competitiveness and credibility
- Proof of the Company’s commitment to improving services
- Improve the Company’s image
- Gain international recognition
- Improve the ability to comply with rules and regulations
Supported by national and international experience and standards
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F.A.Q
Frequently asked questions about ISO
The first step is to submit a certification application to PT TSI Sertifikasi Internasional. After that PT TSI Sertifikasi Internasional will consider your application and initialize the process to get your organization certified. Contact us to learn more information about it.
To obtain ISO certification, an organization must implement the ISO management system for approximately 1.5 months. If the company/organization has implemented the system for 1.5 months, the company/organization can be audited and obtain ISO certification. Therefore, after signing the contract with PT TSI Sertifikasi Internasional, it will take approximately 2 months depending on the plans or corrective actions taken.
Each ISO certificate is valid for a period of three years from the date of issue. During this period, two surveillance audits must be carried out 1 year apart to verify that you still meet the requirements of the relevant standards. Organizations must recertify ISO certificates after the three-year validity period expires.